Once every full moon or so, we get a customer in the shop that adds to my definition of stupidity. I try to be positive towards everyone I have dealings with. It makes life much more pleasant. However, when the Universe sends me people like the one I’m about to describe, I find myself at a loss as to how to be positive. It all started three days after he took his laptop home from having us remove viruses and spyware.
“Ya’ll didn’t get the bugs off. They’re still there.” He whined over the phone.
“Were they there when you turned the computer on for the first time?” I asked.
“No, it took a few days, but sure ‘nuff they’re back. I paid ya’ll over a hundred bucks to get ‘em off, but they’re still there!”
“Ok, bring it back and I’ll take a look at it.”
He brought his computer back to the shop and I took a look. Sure enough, his computer was infested with all manner of malware. I’m not exactly sure what he did in those three days to get nearly every malware ever coded back onto his laptop, but I have my guesses. That’s not important. I ended up formatting his laptop and sending him home with a perfectly clean system.
Four days later.
“I just went to plug in my laptop, but ya’ll didn’t give me the power cord back.” He whined over the phone. Again.
I remembered very clearly putting the power adapter in the front pocket of his carrying case.
“Have you checked all the pockets?”
“Of course I have. I checked everywhere. I’m not stupid. You know, I’m getting really tired of the poor service I’m receiving from you guys. This'll be the second time I have to bring my laptop back.”
“Ok, well, I have a couple of power adapters here. Why don’t you bring your laptop back and we’ll see if any of them are yours.”
A few hours later he arrived with his laptop inside of his carrying case. He first asked if he could use our restroom and while he was in the back, my co-worker opened up the front pocket of his case, reached in and pulled out his power adapter.
Looked everywhere my arse!
